🌸Thank you for supporting my small business! Please read the shop policies 🌸 carefully so we can make your purchase experience as enjoyable as possible.
SHIPPING
Shipping is currently available only in the United States and territories. We hope to provide international shipping in the near future!
- Current processing time is 3-5 business days depending on the amount of orders received.
- Processing time may increase if we are out of town or on break.
- Domestic orders are expected to arrive in 3-14 business days.
- Combined Shipping
To combine your orders, please email your order numbers to [email protected]. This option is only available if your orders haven't been marked as shipped. - Lost and Returned Packages
JOANNASHENART will not be responsible for any lost or returned packages. Customers have an option to purchase a package insurance before checking out. If your package is returned, you'll have the option for us to reship it for you by purchasing a returned package shipping bundle.
*Customers are expected to handle any additional taxes and custom fees upon delivery. We will not take any special requests under any circumstances.
**Please note that we're unable to make any changes once the package has been shipped out. Therefore, we recommend all customers double check their address before placing an order.
ALL SALES ARE FINAL
Unfortunately returns or cancellations are not accepted. Please feel free to contact us if you have any problems with your order.
Exchanges are accepted.
- Please contact us within five days of delivery.
- Ship items back to us within two weeks (14 days) of delivery.
- Most items are accepted for exchange EXCEPT:
- Custom or handmade items
- Perishable products (i.e. food, flowers, etc.)
- Digital downloads
- Items on sale
Conditions of Exchange
- Customers are responsible for return shipping costs.
- If the item is not returned in its original condition, the buyer is responsible for any loss in value.
PRE-ORDER ITEMS
All pre-order items will NOT be shipped out immediately since the products are currently in production. You can find the expected delivery date under each pre-order item's product description.
Any orders containing pre-order items will not be shipped out until the pre-order items arrive.
TERMS & CONDITIONs
By placing an order, you are agreeing to all the policies listed above. We do not accept cancellations or returns. However, if you have any questions or concerns about your orders, please email: [email protected]
DISCLAIMER
Some products are inspired from various anime and games. These products are not official merchandise.